Orders placed before 2:00 PM EST (Monday–Friday) are processed and prepared for dispatch within 1–2 business days. Standard ground freight transit across the contiguous U.S. typically takes 3–5 business days. Heavy industrial equipment pallets may require 5–8 business days.

Yes! We offer Free Standard Ground Freight on all orders of $99 and above within the contiguous United States. Orders under $99 ship at a flat rate of $9.99 USD.

In full compliance with U.S. Department of Transportation (DOT) and FAA safety regulations for lithium-ion battery transport, standalone 20V MAX* and FLEXVOLT® batteries must ship via Ground Freight Only.

As soon as your shipment is collected by the carrier (UPS, FedEx, or freight courier), an automated shipping confirmation email with tracking information is sent to your inbox. You can also track your shipment via our Track Your Order portal.

All professional DEWALT tools purchased through our store are backed by a 3-Year Limited Warranty covering defects in materials or workmanship, a 1-Year Free Service Contract for normal wear-and-tear maintenance, and a 90-Day Money-Back Guarantee.

Yes! DEWALT FLEXVOLT® batteries automatically switch voltage between 20V MAX* tools (for extended runtime) and 60V MAX* / 120V MAX* tools (for maximum corded-equivalent power). Standard 20V MAX* batteries operate across our entire 20V MAX* tool lineup.

Email us at dewaltools@163.com with your order number, tool model/serial number, and a description of the issue. Our technicians will verify your warranty and arrange an authorized service inspection or replacement.

We provide a 30-Day Money-Back Guarantee. Unopened tools, batteries, and chargers in original packaging with all included accessories can be returned within 30 days of delivery. We charge no restocking fees on authorized returns.

If your package arrives damaged or defective, email dewaltools@163.com within 7 business days of delivery with photos of the tool and packaging. We will issue an immediate prepaid return label and dispatch a brand-new replacement or full refund.