Refund policy

Last Updated: September 29, 2026

Welcome to DeWalt U.S Online Shop (dewaltool.shop), operated by DeWalt US Online Trade Co., Ltd.. We engineer professional-grade power tools, cordless equipment, and heavy-duty jobsite gear designed to withstand the toughest commercial environments. We stand firmly behind every tool we sell with our GUARANTEED TOUGH® commitment.

1. 30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may return any eligible product within 30 days of delivery for a full refund or exchange.

  • Tools, batteries, and chargers must be returned in their original packaging with all included components, accessories, power cords, and instruction manuals.
  • Items must be clean, free from intentional abuse, and in resalable condition.
  • Consumables (saw blades, drill bits, abrasive wheels) cannot be returned once opened and used, unless deemed defective by manufacturing standards.

2. 3-Year Limited Warranty & Service

All DEWALT power tools purchased through our store are covered by a comprehensive warranty program:

  • 3-Year Limited Warranty: Covers defects due to faulty materials or workmanship.
  • 1-Year Free Service Contract: Free maintenance and replacement of worn parts caused by normal tool use within the first year.
  • 90-Day Money-Back Guarantee: Try the tool risk-free for 90 days. If not satisfied, contact us for return authorization.

3. Damaged in Transit or Defective Tools

In the rare event that your shipment arrives damaged or a tool fails out of the box:

  • Contact customer support at dewaltools@163.com within 7 business days of delivery.
  • Provide your order number, serial number, and clear photos/videos of the issue and packaging label.
  • We will provide an immediate prepaid return shipping label and dispatch a brand-new replacement or issue a 100% full refund including all shipping costs.

4. Return Procedure

  1. Email our support desk at dewaltools@163.com to receive an official Return Merchandise Authorization (RMA) number.
  2. Securely box the equipment in original packaging with suitable cushioning to avoid transit impact.
  3. Affix the provided return label and hand the parcel to the designated freight carrier (UPS/FedEx).

5. Refund Processing & Restocking Fees

  • No Restocking Fees: We do not charge restocking fees on authorized tool returns.
  • Inspection & Credit: Returned tools are inspected within 2 business days. Approved refunds are credited to the original payment method within 3–5 business days.

6. Customer Service Contact

  • Store: DeWalt U.S Online Shop
  • Company: DeWalt US Online Trade Co., Ltd.
  • Address: No. 958 Jianping Avenue, Nanping, Fujian 354200, China
  • Email: dewaltools@163.com
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST